New Mexico Library Association

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Library Software Consultant & Trainer (Bilingual Spanish): SirsiDynix - Remote Position

Thursday, November 17, 2022 2:48 PM | Anonymous member (Administrator)

Position Title: Library Software Consultant & Trainer (Bilingual Spanish)

Employment Type: Full-Time US REMOTE

Salary:  $56,000 to $62,000 pay range depending on qualifications

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POSITION SUMMARY

We believe in the power of libraries. We believe in their power to transform and improve our communities. We believe that access to information is a right not a privilege, and that access to information is crucial to the health of individuals and communities everywhere. We believe in the opportunities libraries give individuals to learn, grow, and improve themselves. We believe libraries should be more than relevant, they should be universally seen as indispensable to their communities. We believe in the crucial role libraries play as a communal space for individuals to gather, connect, exchange ideas, and create.

In this Consultant & Trainer role, you will be responsible for communicating the key features and benefits of SirsiDynix’s suite of technology products to customers. You will also participate in delivery of consultation through in-person sessions (onsite), web-based distance learning, and conference calls. Additionally, you will be responsible for disseminating software expertise on features and setup to meet customer needs, as well as providing consultation on the migration process, workflows, and utilization of ILS technology to customers both in-person and remotely.

RESPONSIBILITIES

  • Provide consultation on all assigned software modules. Consulting will be delivered to customers on site and in-house and distance (telephone/web-based training)
  • Provide consultation on implementation process, workflows, and utilization of ILS technology to customers on site and in-house and distance (telephone/web-based consulting)
  • Facilitate communication between SirsiDynix implementation teams (i.e. Consulting, Data Services, Product Delivery, Training, and Project Management) and SirsiDynix customers including interpretation and/or translation of verbal and written communications
  • Track and resolve customer requests on Implementation issues before and after Go-Live and consulting sessions
  • Travel as needed to conduct training and/or to provide consultation at customer sites
  • Contact the customer well in advance of a scheduled training session to confirm dates, times, location, travel information; and to assess/address specific needs of the customer
  • Respond in a timely manner on any follow-up issues after a training session
  • Participate in regular in-service sessions
  • Participate in developing services for new products and release updates. This includes service documentation and writing training guides
  • Present a positive view of the company to customers
  • Interact with other groups internally to ensure the customer has a positive experience
  • Perform other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

  • Communication – Proficient in professional verbal/written communication; able to communicate effectively with individuals of varying technical expertise; clarifies details of complex tasks; Exceeds commitment to others by frequently delivering work early
  • Problem-Solving – Above-average ability to logically troubleshoot, identify, and resolve complex issues; able to identify and respond appropriately to issues; able to anticipate and address potential problems; develop highly creative and effective solutions despite a lack of information and time
  • Critical-thinking and Analysis – Able to make quick, effective decision, as well as the ability to work independently; detail-oriented and consistently delivers high-quality results; persistent in analysis of issues and problems to find solutions that best serve the Company
  • Collaboration and Team-Orientation – Strives to understand needs and goals of customers, both internal and external; able to work as a collaborative partner; Aligns individual efforts with those of the team and the team’s objectives
  • Time Management and Productivity – Manage multiple projects or cases with strict adherence to priorities and timelines; can prioritize work to identify and focus on most important projects; navigates quickly and effectively to resolve problems and obstacles, even when complex and unique circumstances occur
  • In depth knowledge of Library Management Software (LMS)
  • Fluency in English and Spanish languages
  • Basic computer skills (word processing)
  • Adept at learning technical software
  • Excellent writing, editing, communication, presentation, and interpersonal skills
  • Must be flexible, organized, detail-oriented, and a self-starter
  • Must be willing to travel a minimum of 25% of workdays
  • Strong organizational and prioritization skills
  • Ability to work well with clients and team members
  • Ability to instruct large groups both in person or using web-based meeting software (i.e.,WebEx)
  • Able to multi-task and balance tight deadlines
  • Mentor and train fellow employees as needed
  • Strong classroom training and presentation skills
  • Professional appearance and presentation required
  • Knowledge of basic library processes

MINIMUM EDUCATION REQUIREMENTS

  • BA/BS Degree in a related field of study or equivalent work experience is required
  • MLIS preferred
  • Minimum 1 year experience in training and / or consulting
  • Library automation or related computer experience required
  • 6-24 months of experience working with SirsiDynix products preferred
  • Qualified candidates must be able to pass background check and drug test (including marijuana)

APPLICATION INSTRUCTIONS

All applications must be submitted on the website.



"New Mexico Library  Association" is a 501(c)3 non-profit organization. P.O. Box 26074, Albuquerque, NM 87125

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